Worst bus service

What a disappointment of a service provider! My mother used the bus in December, the attending stuff threw her suitcase so hard that it broke. She reported the incident to the office which promised to look into the matter. It was only after a series of phone calls that they responded and said she must take the damaged bag to the office and she will be given a reimbur*****t in the form of money. The price given was R600 which is very unfair to say the least because if I have a R1500 suitcase that they broke, what the hell am I supposed to do with R600???? Nonsense! It has since been said that the replacement amount will be processed by a lady named Dikeledi, she has not even bothered calling or sending a lousy email to acknowledge the complaint. It's almost as though they are hiding her because everytime my mum calls in, she's either in a "meeting" or "on a call". What kind of meeting lasts two whole months? This company doesn't even call the aggrieved customer, my mum has to keep calling them. It's sickening! I mean, it's bad enough that the drivers are bad, they drive nonsensically, rushing customers by the boarder because they have a time to beat. But to suffer through a customer service that services nothing, that's a new low. I sincerely feel like suing the company if I can because this is totally unacceptable. Load of **** if you ask me. If they don't respond to this, I'm very certain the newspapers would love a smear campaign against them, I'll gladly give all the evidence to be published so that this bus service loses so many customers that it goes broke. Maybe that's the only way they will learn to take care of customers.