Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Eagle Liner is described by passengers as a deeply unreliable long distance operator. Customers consistently report multi hour delays, breakdowns, unclean buses without toilets or charging ports, and refunds that remain unpaid for months. A recurring theme is silence from call centres, dead phone numbers and unanswered emails. Isolated praise exists for individual staff and the Johannesburg to Durban route, but it is the exception.
Top Strengths:
- •Customer Service & Travel Expertise: A small group of loyal commuters praise office staff, drivers and check in helpers on the Johannesburg to Durban run, and Shoni in East London is named as competent and compassionate. These moments stand out against widespread reports of rudeness.
TrustIndex
1.6
NPS Score
-99
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Eagle Liner
What do customers say about Eagle Liner?
Based on recent customer reviews, Eagle Liner is described by passengers as a deeply unreliable long distance operator. Customers consistently report multi hour delays, breakdowns, unclean buses without toilets or charging ports, and refunds that remain unpaid for months. A recurring theme is silence from call centres, dead phone numbers and unanswered emails. Isolated praise exists for individual staff and the Johannesburg to Durban route, but it is the exception.
What is Eagle Liner's biggest strength?
Eagle Liner's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. A small group of loyal commuters praise office staff, drivers and check in helpers on the Johannesburg to Durban run, and Shoni in East London is named as competent and compassionate. These moments stand out against widespread reports of rudeness.
What are the most common complaints about Eagle Liner?
The most common complaint about Eagle Liner, based on Hellopeter's AI analysis of recent customer reviews, is Booking, Changes & Cancellations. Passengers report the booking system altering surnames, tickets timing out after payment, names missing from manifests and reservations moved without permission. Customers are frequently loaded onto substitute buses, including school and staff coaches, that bear no resemblance to what they booked.
Is Eagle Liner trustworthy?
Eagle Liner has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 113 reviews in the last 12 months. Hellopeter has tracked Eagle Liner across 806 total reviews. How is the TrustIndex calculated? →
Recent reviews (113)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2022
Bad service with terrible drivers
Initially, the customer service on this bus service was good, however, there has been a noticeable decline in standards. It now appears that there is a lack of training and discipline. Even when a formal complaint is lodged, there is no response or corrective action taken. This issue is not limited to drivers only. It gives the impression that even the owners are not concerned, as long as revenue is generated, despite the poor service. Drivers conduct themselves as if they are transporting cargo rather than people, showing little to no respect for passengers.
1 reviews | Active since Mar 2022
Bad service with terrible drivers
Initially, the customer service on this bus service was good, however, there has been a noticeable decline in standards. It now appears that there is a lack of training and discipline. Even when a formal complaint is lodged, there is no response or corrective action taken. This issue is not limited to drivers only. It gives the impression that even the owners are not concerned, as long as revenue is generated, despite the poor service. Drivers conduct themselves as if they are transporting cargo rather than people, showing little to no respect for passengers.
1 reviews | Active since Oct 2026
Lost luggage
Lost luggage and poor follow-up by Eagle Liner I am extremely disappointed with the service I received from Eagle Liner during my trip from Johannesburg to Durban on the 23 September 2026. Upon arriving in Durban, I discovered that my luggage was missing.i immediately reported the matter to Eagle Liner staff and was assisted by a consultant.The consultant assured me that an SMS would be sent to all the passengers who travelled on the bus to help locate my luggage. However,after following up with my family members who travelled on the same bus, I confirmed that none of them received any SMS from Eagle Liner. This suggests that promised action was never take. The loss of my luggage has caused me great inconvenience and frustration.What is even more disappointing is the lack of communication and follow-through from the company regarding my complaint
1 reviews | Active since Oct 2026
Lost luggage
Lost luggage and poor follow-up by Eagle Liner I am extremely disappointed with the service I received from Eagle Liner during my trip from Johannesburg to Durban on the 23 September 2026. Upon arriving in Durban, I discovered that my luggage was missing.i immediately reported the matter to Eagle Liner staff and was assisted by a consultant.The consultant assured me that an SMS would be sent to all the passengers who travelled on the bus to help locate my luggage. However,after following up with my family members who travelled on the same bus, I confirmed that none of them received any SMS from Eagle Liner. This suggests that promised action was never take. The loss of my luggage has caused me great inconvenience and frustration.What is even more disappointing is the lack of communication and follow-through from the company regarding my complaint
1 reviews | Active since Nov 2021
⭐ 1/5 This is honestly a terrible experience. The bus is filthy, with food crumbs all over the seats. The
⭐ 1/5 This is honestly a terrible experience. The bus is filthy, with food crumbs all over the seats. The seats are also extremely uncomfortable and do not recline or adjust at all, making it difficult to sit comfortably during the journey. For passengers who have to sit on a bus for hours, cleanliness and basic comfort should be a minimum requirement. This is very disappointing, and I definitely would not recommend Eagleliner based on this experience.
1 reviews | Active since Nov 2021
⭐ 1/5 This is honestly a terrible experience. The bus is filthy, with food crumbs all over the seats. The
⭐ 1/5 This is honestly a terrible experience. The bus is filthy, with food crumbs all over the seats. The seats are also extremely uncomfortable and do not recline or adjust at all, making it difficult to sit comfortably during the journey. For passengers who have to sit on a bus for hours, cleanliness and basic comfort should be a minimum requirement. This is very disappointing, and I definitely would not recommend Eagleliner based on this experience.
1 reviews | Active since Jun 2026
Bad service for the first time choosing eagle liner
Hello peter I have a problem On the 1st of October I went to checkers to buy 2 tickets from Johannesburg to Durban 07:30 the time for the 2nd of October. 2nd October I arrived 07:20 at the park station and I was told the bus is full. They will find a space for me 3rd bus 10:00.. I waited while waiting I heard them fighting to each other that 2 people were loaded into that bus are not going to Durban so the manager was asking them if they scanned the ticket and that guy rep**** no i only counted them .... I waited and they started with 10:00 people to load in the bus and after I was told the bus is full... No refund and I was told there is nothing they can do! Eagliel liner i hate that service
1 reviews | Active since Jun 2026
Bad service for the first time choosing eagle liner
Hello peter I have a problem On the 1st of October I went to checkers to buy 2 tickets from Johannesburg to Durban 07:30 the time for the 2nd of October. 2nd October I arrived 07:20 at the park station and I was told the bus is full. They will find a space for me 3rd bus 10:00.. I waited while waiting I heard them fighting to each other that 2 people were loaded into that bus are not going to Durban so the manager was asking them if they scanned the ticket and that guy rep**** no i only counted them .... I waited and they started with 10:00 people to load in the bus and after I was told the bus is full... No refund and I was told there is nothing they can do! Eagliel liner i hate that service
1 reviews | Active since Dec 2018
Non alcoholic beverages confiscated
Travelling to Eastern Cape and the start of the experience has already been horrible! I had my redbulls and they took them because apparently alcohol is not allowed. For goodness sake. Redbull!!!
1 reviews | Active since Dec 2018
Non alcoholic beverages confiscated
Travelling to Eastern Cape and the start of the experience has already been horrible! I had my redbulls and they took them because apparently alcohol is not allowed. For goodness sake. Redbull!!!
1 reviews | Active since Jan 2025
Not the service promised
The bus arrived on time, But it was not the bus we were promised. We received a Stabus, there was no explanation of why we had to get on that specific bus instead of the actual liner that we had booked. The stuff threatened that if we didnt get on the bus we wouldnt get another bus and we wouldnt even receive our refunds. The bus was dirty, it had a really bad smell. it was stuff because it didnt have any air-conditioning and the seats were as hard as stone and was completely uncomformtable for the 7hr journey. The bus driver was hostile. We couldnt even charge our phones. No explanation just threats. Horrible service on the day.
1 reviews | Active since Jan 2025
Not the service promised
The bus arrived on time, But it was not the bus we were promised. We received a Stabus, there was no explanation of why we had to get on that specific bus instead of the actual liner that we had booked. The stuff threatened that if we didnt get on the bus we wouldnt get another bus and we wouldnt even receive our refunds. The bus was dirty, it had a really bad smell. it was stuff because it didnt have any air-conditioning and the seats were as hard as stone and was completely uncomformtable for the 7hr journey. The bus driver was hostile. We couldnt even charge our phones. No explanation just threats. Horrible service on the day.
1 reviews | Active since Apr 2021
Awful service ever
I bought Eagle liner bus ticket for my son online. From Idutwa to Cape Town. The bus did not stop @ Idutyuwa. I went to their office @ Bellville and the lady @ the office told me there is nothing they can do I must call the head office. I called them and they informed me that they can only rebook the bus for Monday and today is Saturday. And still my son must go get the bus either @ Mthatha or Butterworth. I asked for a refund she told me it will take from 20-30 days. Ow masana nindenza naaaaaar. Your service is awful shame.
1 reviews | Active since Apr 2021
Awful service ever
I bought Eagle liner bus ticket for my son online. From Idutwa to Cape Town. The bus did not stop @ Idutyuwa. I went to their office @ Bellville and the lady @ the office told me there is nothing they can do I must call the head office. I called them and they informed me that they can only rebook the bus for Monday and today is Saturday. And still my son must go get the bus either @ Mthatha or Butterworth. I asked for a refund she told me it will take from 20-30 days. Ow masana nindenza naaaaaar. Your service is awful shame.
1 reviews | Active since Jun 2025
Eagle liner drove off before schedule and did not give Refund.
I hade a terrible experience with Eagle Liner. I bought a ticket for 670 rand to go see my friends in Midrand from Paarl. I bought my ticket on BusBucs as a student . I payed everything I had. I was about 20 min early and when I arrived they told me the bus bus just drove away. I panicked and talked to upcoming Eagle Liner bus drivers, they all told me the bus is still coming don't worry dont worry dont stress, I sat at the garage for 3 hours in stress got the support team on call then they told me even tho its not my fault and they drove before schedule they cant give refund. I started crying and then they told me ask my friends to help me buy a new ticket after I told them i spend everything I had. Now Im not able to see my friends and I already bought a return plane ticket when I booked the bus, seems like they are not reliable.
1 reviews | Active since Jun 2025
Eagle liner drove off before schedule and did not give Refund.
I hade a terrible experience with Eagle Liner. I bought a ticket for 670 rand to go see my friends in Midrand from Paarl. I bought my ticket on BusBucs as a student . I payed everything I had. I was about 20 min early and when I arrived they told me the bus bus just drove away. I panicked and talked to upcoming Eagle Liner bus drivers, they all told me the bus is still coming don't worry dont worry dont stress, I sat at the garage for 3 hours in stress got the support team on call then they told me even tho its not my fault and they drove before schedule they cant give refund. I started crying and then they told me ask my friends to help me buy a new ticket after I told them i spend everything I had. Now Im not able to see my friends and I already bought a return plane ticket when I booked the bus, seems like they are not reliable.