Unhappy Eagle liner passenger

Yesterday the 25th of October 2022 I was traveling from Durban Station to Bara Soweto via eagle liner. The bus had mechanical issues just outside Parkstation JHB. We were all informed to jump off outside Parkstation. I enquired from the driver of any assistance as I was going to Bara Soweto, he told he can't help I must get a taxi as he can't drive the bus in that state. So I had no choice but to get off. As the bus left I realized my track top was left inside the bus, tried to stop the bus but he drove off. I went inside to ask for his number but I was informed to call castomer care,couldn't get through and I later used whatsapp provided. The person responding was defensive. He/she didn't give any assurance that the driver would be called to enquire. To be safe I requested bolt to Soweto, spending R200 that I dint budget for. Eagle liner customer care didn't even issue any apology because they did not reach the final destination (Bara)