Unhappy customer, PLEASE DO BETTER!

Eagle liner is very bad really , the busses are always delay or broken. It's cold now at night , we have to stand in the cold , they not evens worry about they passengers safety We booked a bus for 22:00 the evening we sit whole night at the bus stop waiting till the next morning at 6 o'clock, they came there like nothing happens not evens explaining to us. They came with a eagle liner old bus that full and that has a nasty smell, I waited so long to have a bad trip aswell They really don't give a damn about the passengers PLEASE DO BETTER!