Unhappy Client

A very bad service from Eagle liner, i went to OK to buy bus ticket from Standerton to Bosman for the departure on the 12.10.2024, due to unforeseen circumstances i had to reschedule my ticket to 19.10.2024, called helpdesk numbers: ***/*** they were all engaged, on the 11.10.2024 i went to Ok Standerton got helped by very friendly and professional lady by calling computicket and they said they can not get hold of Eagle Liner as such they will call me back, after few minutes they called me to say i should go back to the store and they will refund me because they can not reach Eagle liner, got to the store the lady called them and they told her about PVC unfortunately their system does not have such, then the computicket consultant said i should go to nearest Shoprite, the friendly lady took me to shoprite( much appriciate her customer service i forgot her name), arrived at Shoprite Standerton at money market and find a rude lady identified herself as Moipone( she was not wearing name badge) she said i must call Eagle liner, i said i did that thier lines are engaged, she took some books with numbers browse a bit and said i am coming back, less than 40 seconds she came back and said they do not answer the phone here is your ticket you can go buy another one and off she attended other customers( now i am not sure what kind of customer service training does shoprite offer thier employees but i can tell that "Moipone" never went to any inductions nor practical training.

Computicket *** ( i am still waiting for the responds from Eagle Liner as i need to travel on this saturday 19.10.2024, can i please get clarity that i should buy another ticket as i did not get any refund with this ticket.

Unhappy Client Adolph *** ***