Totally abysmal service, no regard for customers, zero communication. Just trash basically

Good Evening

I am currently on one of your busses. Reg:JNC 484 EC. Bus no 181.We are currently stuck in KWT enroute to PE/Cape Town. We have been waiting at the station with other passengers stranded, waiting for a bus that was supposed to board them an hour before our arrival. It still is not here and it is now going on 2hrs.

I have asked your "drivers" (who are apparently contracted and don't work directly for the company) for an explanation and I am yet to receive one. I have asked your "groundstaff" for an explanation. And have not received one. Instead they are more concerned with patting each other on the back and having a great time. I have a few questions I hope you will be able to answer:

1) How does your booking system operate? Your staff don't know which customers are supposed to be on which bus? Why do they not have a passenger list or manifest?

2) Why do your "staff" no communicate delays and reasons thereof with customers. It's basic business and human decency to do so.

3) Why do you clearly value your customers so little? They are expected to wait either on a hot bus with no air-conditioning. Those that are waiting for their delayed bus to arrive are are left to stand in the hot sun with little to no explanation.

4) How safe is it to travel with your busses? I ask this because your "staff" don't seem to understand the basics of administration, customer service or even basic arithmetic. If your staff is this *********** I shudder to think what the state of your maintenance and compliance currently is, actually I doubt it's existence.

5) Finally is this really your best service? Is this service that you are proud of? Or is this the service you expect us black people to be content with?

I have seen ****a shops run better and I will not be traveling with you again. Twas the first and last time. I will make sure to share my abysmal experience with as many people as possible, not out of malice but to make sure they get to their destinations safely, with a bus company that is actually run by professionals and not mediocre, clueless imbiciles.

I look forward to your responses to my questions quite earnestly.