BQ
Bongiwe Q
1 reviews | Active since Aug 2025
15 Aug 2025, 00:21
This was by far one of the worst travel experiences I’ve had, and I believe it reflects very poorly on your company
This was by far one of the worst travel experiences I’ve had, and I believe it reflects very poorly on your company. I am extremely dissatisfied with the level of service provided, and I believe your customers deserve much better. I am requesting an official response and explanation for this poor service. I am also forwarding this complaint to your Complaints and Escalation Department, as I expect this matter to be taken seriously. Sincerely, Bongiwe Qhama Maninjwa
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Replies (1)BQ
Dear Hello Peter
I am writing to formally raise a serious complaint regarding the unacceptable experience I had on your service from Cofimvaba to Cape Town on the 16h15 bus, originally scheduled to arrive in Cape Town at 06h15 the next day. Instead, the bus only arrived at 11h42, resulting in a delay of over 5 hours.
This experience was not only extremely disappointing but also unacceptable for the following reasons:
This was by far one of the worst travel experiences I’ve had, and I believe it reflects very poorly on your company. I am extremely dissatisfied with the level of service provided, and I believe your customers deserve much better.
I am requesting an official response and explanation for this poor service. I am also forwarding this complaint to your Complaints and Escalation Department, as I expect this matter to be taken seriously.
Sincerely,
Bongiwe Q's updateReviewer Update
15 Aug 2025, 00:41Dear Hello Peter
I am writing to formally raise a serious complaint regarding the unacceptable experience I had on your service from Cofimvaba to Cape Town on the 16h15 bus, originally scheduled to arrive in Cape Town at 06h15 the next day. Instead, the bus only arrived at 11h42, resulting in a delay of over 5 hours.
This experience was not only extremely disappointing but also unacceptable for the following reasons:
Unjustified Delay: The bus was significantly delayed with no clear communication or updates provided to passengers throughout the journey. Such a long delay disrupted my plans and caused major inconvenience.- No Working Charging Ports: Not a single charging port on the bus was functioning. On such a long trip, this is a basic expectation and necessity — especially for passengers relying on mobile devices for communication and navigation.
- No Interior Lighting: The bus had no lights inside, making it impossible to eat or even check on your surroundings once it got dark. This created an uncomfortable and unsafe environment.
- Extremely Cold Conditions: The bus was freezing throughout the trip, with cold air coming in from the windows and no air-conditioning or heating system working to regulate the temperature. Passengers had to endure harsh, uncomfortable conditions with no assistance from staff.
This was by far one of the worst travel experiences I’ve had, and I believe it reflects very poorly on your company. I am extremely dissatisfied with the level of service provided, and I believe your customers deserve much better.
I am requesting an official response and explanation for this poor service. I am also forwarding this complaint to your Complaints and Escalation Department, as I expect this matter to be taken seriously.
Sincerely,
BQ
Bongiwe Q's update15 Aug 2025, 00:41
Reviewer Update
Dear Hello Peter
I am writing to formally raise a serious complaint regarding the unacceptable experience I had on your service from Cofimvaba to Cape Town on the 16h15 bus, originally scheduled to arrive in Cape Town at 06h15 the next day. Instead, the bus only arrived at 11h42, resulting in a delay of over 5 hours.
This experience was not only extremely disappointing but also unacceptable for the following reasons:
Unjustified Delay: The bus was significantly delayed with no clear communication or updates provided to passengers throughout the journey. Such a long delay disrupted my plans and caused major inconvenience.- No Working Charging Ports: Not a single charging port on the bus was functioning. On such a long trip, this is a basic expectation and necessity — especially for passengers relying on mobile devices for communication and navigation.
- No Interior Lighting: The bus had no lights inside, making it impossible to eat or even check on your surroundings once it got dark. This created an uncomfortable and unsafe environment.
- Extremely Cold Conditions: The bus was freezing throughout the trip, with cold air coming in from the windows and no air-conditioning or heating system working to regulate the temperature. Passengers had to endure harsh, uncomfortable conditions with no assistance from staff.
This was by far one of the worst travel experiences I’ve had, and I believe it reflects very poorly on your company. I am extremely dissatisfied with the level of service provided, and I believe your customers deserve much better.
I am requesting an official response and explanation for this poor service. I am also forwarding this complaint to your Complaints and Escalation Department, as I expect this matter to be taken seriously.
Sincerely,