Terrible customer service

This place is an absolute joke!! First the consultant books me an incorrect bus makes me sit up at 2 in the morning only to find out she booked a bus for the previous day, Tauhira was her name, then i accept it and agree that we people and we make mistakes, so she rebooks the ticket confirms the date and then again at 2 in the morning i have to call customer services only to find out that the bus was cancelled, no notification was soever, i call customer services again, this guy attempts to book me a ticket with a different bus company and assures me that i will be refunded because it is not my fault, eventually after struggle i get another ticket and now i am standing at Eagle liner and guess what, a consultant by the name of Grazelle, advises that she cannot help me because it was not her, and that Eagle liner will not and do not refund for a different bus company, even though she knows the entire story and agrees that they messed it up, bear in mind i have lost 3 days salary, i was stranded in Mossel bay with my 19 month old and had to spend every cent i had to arrange accommodation ion as well as a means to get back home to my other 2 children, i am sickened and would not by any means recommend this company, they con people put of money only to use the on going bus strike as an excuse but they have pocketed the money, they are the reason why other drivers are getting a bad rep