1 reviews | Active since Nov 2024
Rude Eagle liner bus driver!
My family and I just experienced the worst service from one of the bus drivers who did not want us to go to the toilet. We had stopped at an Engen garage outside Bloemfontein. He told us we had 10 minutes to use the bathroom. I waited for people to go out because I was on the far sit of the bus and I had to give my mother my child to look after him while I went to the bathroom. As the last person went to the bathroom, I also quickly gave my mom my child and walked to the door. As I walked out, this very rude bus driver with absolutely zero manners starts shouting at me saying why am I only going out now. He then proceeds to say the bus will not wait for me because I was taking my time. I then tell him that I was just quickly leaving my son with my mother as I couldn’t leave him alone. He then says he doesn’t care and he was going to leave me. I am a diabetic so I cannot hold my pee for long. This bus driver has no regard when it comes to customers. I told him that I paid and I’m a customer. His response was that he didn’t care whether I paid or not, he will leave me. I ended up rushing to the toilet because I was too scared that the bus would leave me. He did not just do this to me but to other paying customers as well. I truly wonder if Eagle liner trains their bus drivers on customer etiquette because what I went through today clearly tells me the opposite. If this is how this bus service treats its customers, then it shouldn’t be allowed to operate. *I will never use Eagle liner again* and I do not recommend it to anyone. I hope I receive a formal apology from eagle liner and actions be taken on this bus driver. I don’t know his name but the bus was travelling from Queenstown to Pretoria.
