******* of customers

<p>I had booked from Cape town to go to Eastern cape for 3 people fer our sibling funeral on the 13 April 2017 while the was a National bus strike on that day. We had on the news that all buses even long destanceses were on strike to our consend we called and there was no response on their call center I went to Shoprite computicket to enquire. We called the call center again from shoprite with the cashier still it was not picked. Then casher told me to go to them at cape town to do the reversal and when I got there they sad their buses were not on strike. My question is why they had not informed us. But still I asked for refunds they told me I will get it after 15 days from then and they will minus 20 % from it till naw I have not received my money.</p>