Refusing to assist

I am very disappointed with their services. On the 30/12/2021 I booked a ticket, when I got to Park Station I was told my name was not in the system. I showed them the transaction that money was deducted from my account I was told “ I was supposed to receive an sms with the reference” which I didn’t. I had to book a flight ticket because I had to be home the following day.

I have been communicating with customer service via WhatsApp and was promised a refund. It’s been over 40 days I have not received the refund. They’re going around in circles. They’re not responding to emails as I have sent several emails.