Refund

Eagle Liner is unable to give us back our money after the bus from Harare to Pretoria for 3pm on Sunday 9 September left us whilst the recieptionist delayed to print our booking tickets saying their system was down and he didn't even make an effort to notify the bus drivers about the situation or even make a plan for us to get in the bus as we showed him proof of payment and reference numbers before the bus left. He was busy chatting & laughing with his other workmates. 5 minutes later after the bus's expected depature time which was 3pm, thats when we got our tickets only to realise that the bus was gone, i went back to the office to tell them that the bus was gone and the guy told me that theres nothing he can do ,i asked him to atleast call the bus drivers just to check if the bus was still in the city as i was willing to get a small tax & follow the bus but he did nothing. I was so disappointed, i end up going to look for another bus from a different company & payed another money again for my jouney