Poor/Bad Service

Good day My sister was booked on your bus from Umtata to Cape Town on 21 January 2020 which was scheduled to departed at 12h30 and arrive at 08h15. Firstly the bus only departed at 15h05 and arrived at 15h00 a whole 24hours!!! Secondly when she informed at 12h25 that the bus was involved in an accident as it had slammed into a truck in front of it due to brakes failure and they are parked at the N1 Tollgate waiting for another bus to arrive!! Your company never bothered to inform the next-of-kin of its passengers of this Thirdly when I call your offices at 14h30 to enquire about the whereabouts of this bus and what the company is doing or has done regarding the general wellbeing of its passengers I was informed that nothing was done as in no provision (food and water) was sent to the stranded passengers and Benedict the lady assisting me told me that only Management can respond to my question of whether this is humane considering the head office is less that 100km from where the passengers are. And to my shock am informed that there are no managers currently in the office to answer my questions!!!! Further shocking was that your customer services desk was only hearing from me for the first time that there is a broken bus with stranded passengers in the middle of nowhere as such she had to call around and call me back which never happened so I called back. As a result of your shoddy service, my sister lost the job she was to start at today at 9h00. There is no customer care at your company!! Do you think and feel that the way you treat your customers is right?? Regards