Poor services offered to customers

I am writing to formally express my deep disappointment and concern regarding the service I am currently experiencing with Eagle Liner.

I made a booking in Welkom (Checkers) for a bus scheduled to depart from the Bloemfontein Tourism Centre to Cape Town at 23:15. This trip is of critical importance to me, as I have a scheduled interview on Tuesday, the 21st at 15:00.

However, it is now 00:46, and the bus has still not departed. What is even more concerning is the complete lack of communication from your side. No explanation or update has been provided to passengers regarding the delay. Furthermore, the contact numbers given to us for assistance or complaints are not working, leaving us without any support or information.

This situation is highly unprofessional and extremely distressing, especially considering the urgency and importance of my travel. I find it unacceptable that passengers are left stranded without any form of communication or accountability.

I kindly request an immediate explanation for this delay, as well as assurances that such incidents will be addressed to prevent future occurrences. I also expect better communication and accessible customer support channels for passengers.

Your urgent attention to this matter will be greatly appreciated.