Poor customer service

Hello Peter. Kinnly assisis me here. I used this Eagleliner bus coming home on the 29th of Dec 2020. I then reported the matter at the at the office. Well I had to claim the broken luggage bag. So it was said that they will refund me the broken bag. But since then I have been making a follow up calling and emailing them coz I now need that bag. When I send emails they don't respond. When I call they say the responsible person is in a meeting. It's been 3monnths now waiting for that bag. This bus company has poor customer service.