Poor business practice

Bad business practice I'm disappointed with how Eagle liner and Intercity conduct their business, it's no wonder @Intercape is excelling in the buses transportation business, on the 20th of October 2024 we were meant to travel from Durban to JHb on an Eagle liner bus departing on 09h00 and they dispatched a faulty bus with rain coming from the windows, passengers complained and we were sent to the Depot to change the bus going from bad to worse where the bus that was given stuck and we spent 4 hours on the side of the road and their customer care number was not working to voice our frustrations. it will hurt me to see other people going through the same thing, but nothing is in my hands, it will be fair to close down the business or have people reviewing that business.