Poor bus service from Eagle liner 😢

On Monday last week we were involved in a bus accident in Johannesburg ,during that day in the morning a lady come to the hospital to take my information and she sad she was going to give me a call she works with Eagles Liner because I lost some of my things during the accident but no one called, ok that ok I toke my bus ticket to call the company no luck I sent an email. The following day I got an email saying I need to re-send the mail because the customer service was not available during that time which was 7pm , ok I broke my leg in that accident I need a case number but I'm not getting anything for them, and that bus didn't have lights, a charger plug for such a long distance I'm very disappointed in Eagle liner it was my first time .

My number is ***