PATHETIC EAGLE LINER BUS SERVICE!!!

This is the worst experience using a bus ever!! A bus company that states they are a “reputable company that focuses on customer service”! There is no service here. Firstly I am advised that I could not reserve bus tickets telephonically as I will need to buy tickets at the bus station(“you will find tickets at the station we are not busy this evening”).There is no professionalism whatsoever. Secondly ,after eventually securing our tickets through a hassle as they could not swipe cards, we almost missed our bus. We were advised that an Anon cement would’ve made when we may on board the bus , that never happened, the agent doing a checklist said an office announcement was made and not an intercom announcement, hahaha!!!We specifically booked the last bus as we were a group of 6 and could not book specific seats,as per the agent,random seats only applies on a first come first serve basis. We planned to all sit together only to find out that there 6:45pm and 7:30pm buses were the same bus, So you can imagine the rush and confusion to pack our luggage and get seating after waiting approximately an hour for a bus standing still for almost 2 hours waiting for passengers. We then had to forcefully squeeze ourselves in at random seatings on the bus(here comes the exciting part!!!) the company advertises media software they have on there buses that includes WiFi,movies,music Nd all that jazz but this bus doesn’t even have a air conditioning system, the lights in the bus don’t work, they don’t have a tv screen(as advertised) the worst part of all is the bus has a engine malfunction signal flashing on the dash board. We are riding on God’s Grace only. Before i forget to mention the driver also picks up random passengers outside of the bus station?? I mean how will I even feel comfortable for 5min in this bus going for a 8hour drive from Durban to Johannesburg. I Guess the rates are so attractive because of this pathetic,unprofessional service. They don’t need ID documentation, they don’t check your tickets, I just hope my luggage will be safe but for whoever wants to use this bus don’t ever make that mistake!Its really really bad, wait it out or pay for a Intercape or greyhound bus. This nightmare nobody should experience and I dont know how I’m going to apologize to my buddies about booking with this pathetic bus service company. The driver does not even have a uniform or some sort of identification that represents Eagle liner(not to mention his driving ability to take on buses and trucks on a bend). I wouldn’t be surprised if it’s just some random person that’s driving the bus. Please South Africans or any human being wanting to use this bus, DONT MAKE THAT MISTAKE you will regret every second of your trip!!