PATHETIC CUSTOMER SERVICE AT EAGLE LINER!!

Eagle liner is the WORST! ! I booked 2 bus tickets for my brothers from Idutywa to Mosselbay. The ticket showed departure is at 13:30 on 10/01/23 and pick up point being BP Garage. They waited for the bus there and eventually an Eagle liner bus came and said it would drop them off at Mtata Station where they will catch their bus and when they got to Mtata there was no bus. They went to the offices in Mtata around 3pm and were told it's closed and there's no buses. I called the Customer Care line and spoke to Shukurani Mbwani who was also the worst! Her service was very poor and she was rude! She advised the only option was to re-book them for tomorrow's bus which was not an option because they have to be at work tomorrow. I asked for a refund as my brothers have to catch a taxi to Mosselbay and she advised a refund takes up to 21 days and there's nothing she can do! I then requested to speak to the manager and she said the manager has knocked off. After our back and forth she just mute herself and let me speak alone. Worst of all Eagle liner said they don't provide accommodation and yet they took my brothers from their home town and dropped them off at a different town leaving them stranded in Mtata!! What about their safety??No apology from Eagle liner after all of this! IT WAS MY FIRST AND LAST TIME USING EAGLE LINER USE THEM AT OWN RISK.