Overdue Refund #Liesfordays

My refund was submitted on the 19th of November. I was promised by Cyril Mathebula that my monies would be in my account on the 10th of December ( 15 working days ) Today its 17 December ( 19 working days ) and Lindiwe,Cynthia and Naledi don't know when Dikeledi will refund me and they can't get a hold of her. Your supervisor Yolanda is forever on a call and has not even bothered to contact me back. Cyril Mathebula gave me another lie saying i would be refunded on the 26th of December. I then called him after the new date and he gave me Thobiles' number ( customer service supervisor) Goodness she is the rudest agent /supervisor ever. She doesn't respond to any of my whatsapp texts and simply cuts of my calls.

According to your company's T and Cs Return & refund policy The provision of goods and services by Eagle Liner is subject to availability. In cases of unavailability, Eagle Liner will refund the client in full within 15 days. Cancellation of orders by the client will attract a 20% administration fee. Detailed conditions of carriage and disclaimer are available on our website.

FYI an example of one of many emails I've sent

---------- Forwarded message --------- From: Zsazsa Madima <***> Date: Thu, 12 Dec 2019, 15:27 Subject: Dikeledi-Refund Manager Urgent and Overdue Refund To: <***>

Good day

I've emailed numerous times with no response. Today i called your offices and Lindiwe was unable to assist me, all she did was to put me on hold for ....

Never Ever Use this Bus Liner