VC
Vanessa C
1 reviews | Active since Jun 2020
15 Oct 2024, 16:01
No compassion and no empathy
Eagle liner and inter city should change their motto they don't care about their passengers, I missed the bus by 3 minutes due to road closures by burning tyres. When we arrived and were told the bus had gone I burst into tears as I can't buy another ticket my child in America bought us those tickets so I could go bury my mother, the client services lady was rude, mean and obnoxious she had no compassion what so ever. Does she think we missed it on purpose or that I like throwing money around
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Replies (3)VC
Vanessa C's updateReviewer Update
15 Oct 2024, 16:06One more thing phoning them is useless I held on for 45 minutes just have the phone put down in my ear then got a dead tone
My phone is flat and I'm still stuck at germiston station, And won't be attending my mother's funeral
My phone is flat and I'm still stuck at germiston station, And won't be attending my mother's funeral
VC
Vanessa C's update15 Oct 2024, 16:06
Reviewer Update
One more thing phoning them is useless I held on for 45 minutes just have the phone put down in my ear then got a dead tone
My phone is flat and I'm still stuck at germiston station, And won't be attending my mother's funeral
My phone is flat and I'm still stuck at germiston station, And won't be attending my mother's funeral
VC
Vanessa C's updateReviewer Update
17 Oct 2024, 11:36The funeral had to be postponed until I can get there, since Monday I have been trying to reach their offices, WhatsApp and telephonically but to no avail. What has become of our service industry. Do they think I would still up here if I had the money to buy another ticket. Their refusal and rudeness to help is almost like ******ion. Their buses are not full so exchanging my ticket would not cost them to lose anything
VC
Vanessa C's update17 Oct 2024, 11:36
Reviewer Update
The funeral had to be postponed until I can get there, since Monday I have been trying to reach their offices, WhatsApp and telephonically but to no avail. What has become of our service industry. Do they think I would still up here if I had the money to buy another ticket. Their refusal and rudeness to help is almost like ******ion. Their buses are not full so exchanging my ticket would not cost them to lose anything
VC
Vanessa C's updateReviewer Update
20 Oct 2024, 14:35I finally got through to eagle liner today this is after a stressful and heartbroken week, missing my mom wanting to be there for my little sister having to postpone the funeral all to no avail, . Eagle liner refuse to rebook the tickets at no cost. So I won't be able to attend my mom's funeral and will have to live with that for the rest my life
VC
Vanessa C's update20 Oct 2024, 14:35
Reviewer Update
I finally got through to eagle liner today this is after a stressful and heartbroken week, missing my mom wanting to be there for my little sister having to postpone the funeral all to no avail, . Eagle liner refuse to rebook the tickets at no cost. So I won't be able to attend my mom's funeral and will have to live with that for the rest my life