Luggage lost

Early April i was on a bus from Johannesburg to matatiele using eagle liner bus service ,i was relocating from jhb to Ec since i got a job this side ,bear in mind all my certification where on the suitcase not mentioning all my clothes ,as im writing tho now i don't even have an outfit to change ,when i try to do a follow up they said luggage left at owners risk and that was the end of it .im still crying everyday when i think about that but service