INTERCITY/ EAGLE LINER PATHETIC SERIVCE

The service i received with this company was so pathetic. I had booked a bus trip on the computicket website for the 9th of August but because of personal challenges i then had to change my trip to the 14th of August. The consultant who helped me over the phone said it is all done all i have to do was pay an additional amount of R139.00 3 hours before my trip which i did. A few hours before my trip i'm told that there is no bus for me taking my route and they can only accommodate me the following day. I told them this is nonsense they are inconveniencing me and costing me time and i need my refund so that i can organise another trip. They are now ignoring me and don't want to refund me after i had organise myself another trip which cost me more. They dismally do not want to take the blame or be accountable for what they did wrong. Had they put in place consultants who are properly trained to implement their services all of this would have been avoided . I still demand my refund from them and would never recommend their services to anyone else.