Im not happy with your service

Im not happy with the service I've got from Eagle liner bus, It is always late. Today I was traveling from Johannesburg to Umtata The driver sad I must pay R100/R50 I gave him 50 for the china bag i was carrying with my clothes in it no heavy things so basically I was paying him because I used china bag instead of traveling bag He just showed me a piece of paper with prices which do not make any sense to me