I WANT MY REFUND OF R470

I booked the Eagle Liner Bus(Ticket number ELIX***4) from Pretoria to Engcobo for the 7th of May 2020 for 18H00 depature. The bus didn't arrive, i was left stranded at the bus station with no communication. I called this number *** thats on their ticket and i was told that the bus was chased away from Bosman station because the didn't pay their monthly fee at the station and we waited outside Bosman station. The guy i was talking to told me that there is nothing they can do but we will get a refund, and i can ask the recording from MTN about the conversation.The security from Bosman station call this number *** and we were told that another bus is coming lets wait for it. The bus came around 21H00 and the driver told us that he is only taking Kokstad and Matatiele. On the 11th of May 2020 at 14H48 i send an email to *** about my refund but with no response even to date, also tried their number but it was engaged.Today(4 August 2020) i managed to get them through the phone *** and i spoke to the lady by the name of Tintswalo, she called some lady " maybe they are working /****ing people together" and the lady **** by saying the bus did come and left before 18H00 and i arrived at the station at 17H40. I asked Tintswalo to call atleast 3 other guys that were going to Queenstown & Butterworth just to confirm that the bus didn't come and she refused but ending up saying i must hold then she hang up the phone after 5 minutes of holding. When i call again i get Cynthia and she told me that Tintswalo knocked off and i must call tomorrow(05 August 2020). I am really so fed up with this company, how they can make me suffer like this for their own fault? Whats wrong with this company and its people? PLZ REFUND MY ****EN R470 MONEY BACK!!