I want my refund complaint

Complaint number 7 For failure to refund my money for a 120 minutes delayed bus trip on the 4/2/24. Your refund whatsapp line posted on Instagram is ****, both your email address listed on your website is *****ulent to mislead paying customer that intercity/ eagleliner operates under the same laws within this country. All your 10 agents who have responded on your **** refund line, stopped communicating once they learn about your driver being late for departure for 120 minutes, which forced my child to make an alternative transportation to Joburg. I am still demanding my refund for the ticket as well as a bus delay payback for such loud arrogance.