I NEED MY REFUND

1st time booking this bua company and the experience is bad. I was supposed to be leaving from Kroonstad to CPT at 15:30 on the 16th October 2023 and at exactly 10:00am the same day, I was sent and SMS telling me that my bus was cancelled due to bus not having enough passengers.

I called, but got an automated response telling me if I need a quick response, I should WhatsApp the company. As I held the line with hope, I ran out of airtime holding for a consultant for over 30min with no one picking up my call.

I went to WhatsApp, sent them my ticket reference and my name as they requested. But they couldn't retrieve my ticket. They wanted my screenshot of which I did sent, waited for more than 35min again for them to tell me that they can rebook me for a bua departing at 21:30 getting to CPT at 12:50 of which I should be in CPT early hours of the 17th.

I asked for a refund, but who ever was helping me, went offline, and left me hanging.

Eagle Liner is bull**** of a company. Unreliable.

I need my money back