Horrible service, I want my refund

If I could give it a -100 rating I would do that. If you ever have to travel with this bus, PLEASE DONT! On departure to EC. The bus was supposed to leave Midrand at 18:30, which it did, then it was supposed to leave park station at 19:30, we ended up leaving at 9pm, we stood outside the bus for close to 2 hrs with no one saying anything. I was supposed to take a bus from Butterworth to Midrand on the 8, I got to the station and the bus did not arrive, eventually I got through to the call centre lady on what’s up and she could not be bothered at all, she told me to go to Queenstown which is 2 hours away from where I was supposed to take the bus, I ended up not being able to get there and eventually had to take a taxi from butterworth, so I now spent 1200 on a trip that was supposed to cost me R600… I want my refund!