Frustrtmated parent eagle liner has caused me much anxiety and frustration..

I booked a bus for the 4 december 2020 for 18:40 pick in uitenhage the service provider did send 1 delay message but never informed of the estimated time my 18yr old daughter was left stranded for 4 hours at the pick up point alone with no means of communication the bus arrived 23:15 i called on numerous times and with no assistance eventually asked for a superior and was told i should leave my number which i did and to date have received any feedback...thats not it bus been delayed 4 hours should have initially arrived at 7:30am sat morning i was at station 4 hours later which is 11:30am still no assistance from anyone or any feedback i spoke to helpdesk and was told to come back at 2pm i then returned home due to having used someone's vehicle i was terribly inconvenienced i called office again n was told sometime during the night the bus broke down hence delay this i found out only because i enquired again i was back at the station for the bus to only arrive 15:30. 18 year old alone never travelled before no source of communication this ordeal has left us so disgusted in the eagle liner service who also used a bus named kamazuloo instead of what was booked.