Frustrating horrible customer experience

Last night I made an online booking for a bus departing from Johannesburg to durban 7:30am 30 November 2019, made an online payment using their inapp option of masterpass, I was prompted to do pmt which I did and money was deducted from my bank account , the screen did not send me a confirmation message. I tried calling all the numbers on the website around midnight to no avail, I tried calling again from 5am , I then sent an email around 5:15am this morning, at 6 I received a call from an agent to enquire about my problem, she said was unable to find my booking on their system, she promised to call me back which she did , she promised to call again with an update. From 5am till 7:15am no one seems to know what went wrong until I arrived at the booking office , consult tried to assist by forwarding my proof of pmt from masterpass , finally at 7;30am whn bus was leaving I get a call to say they unable to locate my payment, therefore I had to send proof from my bank as proof that funds were indeed transferred to their account? The lady advised that there is nothing that can be done to help I must make another booking , they will look into the matter on monday 2/12/2019, I told her the next booking is out of my budget and I don't hv extra money, apparently that was none of their business I had to figure out a way to sort myself out, mind you I don't know anyone in this city nor so I have a place to stay, I asked why couldn't the earlier agents tell me early what the issue was instead of telling me that they will get bck to me without giving any details or giving solution to the problem I had .I had to call people to help lend me money so I could buy a ticket.