Follow-up review: It is not safe to use Eagle Liner's bus services.

This is just a follow up to my initial review. We investigated what happened to my mom's lost luggage. It is a lost cause. My husband went to their offices at Pretoria station. Lady there is disinterested and gave him a pamphlet with numbers to call and/or whatsapp. No one answers however many times we called and the whatsapp number does not even receive messages. In the meantime they continue to deliver their poor services and some more reviews I read online (dating back from 2013), makes me just very grateful that my mom and the kids were all safe and sound. The latest review that was posted Sunday (23 July) left a person stranded alone for hours. How do you just leave someone to wait for another bus, somewhere, at night and alone. It is unacceptable that people that have so little regard for anyone, gets to continue to do whatever without any consequences. It's just not right. I am so frustrated that I cannot do more to make everyone aware that it is not safe to use Eagle Liner's bus services.