Failure to Refund, false statements

On 8 July 2020 I bought a bus ticket on Eagle Liner from Bloemfontein to Cape Town, the next day they contacted me to advise that the buses have been cancelled as one of the driver contracted the Covid19 virus which I understood and they asked for my bank details so a refund of R590 could be done. I immediately gave them all the info and they advised that the money would be refunded and n my account in 5 days.

It is 27 July 2020 today and I am yet to receive my refund. I am tired of waiting and will not recommend this bus service to anyone.