Extremely Unsafe and Unacceptable Experience with Eagle Liner

I am extremely disappointed and disturbed by my recent experience with Eagle Liner, and I feel compelled to warn other passengers.

The bus was over an hour late, with no communication whatsoever. The driver only explained the delay after passengers demanded answers, at which point we were told while already an hour away from Pietermaritzburg that the bus had been at a workshop. This is completely unacceptable. If a passenger is late, the bus does not wait yet customers are expected to tolerate long delays caused by Eagle Liner’s poor planning and maintenance.

The condition of the bus was shocking and unsafe. There were no basic amenities such as charging ports, which is unacceptable for long-distance travel. Even more alarming, the driver admitted that he sometimes has to drive extra slowly due to safety issues with the brakes. How is a bus with questionable brakes allowed to transport passengers?

On top of this, the bus was dirty and unhygienic. There were bones on the floor and gum stuck on the windows, showing a complete lack of cleaning and care. This is not only disgusting but also unacceptable, especially when people are paying for a long-distance service.

I was travelling with my son, and I felt completely unsafe. Passenger safety, especially when children are involved should be a top priority, yet this experience showed total disregard for human life, hygiene, and customer service.

This level of service is unacceptable and dangerous. Eagle Liner needs to seriously address their vehicle maintenance, cleanliness, communication, and overall regard for passenger safety. Until then, I cannot recommend this company to anyone.