Extremely unhappy

Hi, December I bought tickets for my kids from Mthatha to Cape Town, and unfortunately I made a mistake buying tickets for 31/01/2026 instead of 31/12/2025. As soon as I realised that I called their office explaining what happened and the lady assisted me was Happiness. And because their tickets were quite pricey for me that time I asked for refund and she told me it takes 7-29 days. On 20/01/2026 I sent an email and Nkosikhona answered and promised that my money will be paid with the next batch and apologising for the inconvenience caused but till today my money is still not refunded and there has been no communication or whatsoever from Eagle liner.

I want my money back I have given my details and ticket reference to Happiness and to Nkosinathi and few other people.

Regards Very unhappy customer