ELIX***6 - DISGUSTING SERVICE

On the 02/10/2020 on my way home from johannesburg at a routine halfway stop at Montrose we were approached by an elderly MR Xolani Maphalala *** who had been left stranded by Eagleliner bus services. As we were heading to Durban we immediately agreed to give him a lift back. I tried contacting the company in numerous ways and countless times only for the calls to go un answered and with no response from emails sent. Eventually almost at the Mariannehill toll my whatsapp messages to the company were answered with me being given a number to contact which i had done several times with no response. We reached Durbam station and the staff there were very unhelpfull. This is when i eventually did get a call from the company asking me if we had called the bus driver which to me was complete nonsense. Waited with MR Maphalala for half and hour and the bus eventually arrived with passengers surprised to see he had arrived stating they had told the driver he was infact not on the bus. When questioned the driver stated he had given the passengers a 10 minute rest stop and showed us his time sheet which did not add up with the time MR Maphalala approached me at the fuel station and i had proof of purchase times. Driver stated he had left Montrose at 12:13pm but i had swiped for fuel at 12:04pm and that is when the passenger had come to me in desperation. This company seriously lacks customer service and have complete disregard for the safetly of their passengers. SADLY TO DATE NO ONE HAS CONTACTED MR MAPHALALA who thankfully had made friends on his short journey on the bus so he managed to recover his belongings safely. Ticket number: ELIX***6