****ED OFF!! I WANT MY REFUND!

TICKET NUMBERELIX***3 - Booked a ticket for my fiancé to depart from CPT to George on the 15th Sept 2019 however due to personal changes had to cancel the ticket which was done on the 12th Sept 2019. Tomorrow marks the 12 Nov 2019 which is now 2months from the 15 working days they promised. I don't even want to begin the rudeness , unprofessionalism that I experienced when contacting their Customer Service . Every week there is a story that the refund will be paid the following week and so on , at some point they even said they paid it already on the same day of the departure date to whom I don't know. Eagle liner over the counter agents are also not helping at all as they depend on this useless customer service. Last week I was informed that Dikeledi who is in charge of refunds will be paying my refund on Friday the 8th - same day I called I spoke to Elma who dropped the call on me saying I must call on Monday , Benedict Khumalo said Dikeledi was off sick on Friday I must call today. Today I called spoke to a very rude agent by the name of Thobeka who told me all managers are in a meeting for the whole week and she doesn't know what I will do as no one will assist. What kind of Company is this that employs unprofessional agents and leave them unattended for a whole flippen week. Till today I have not received my refund since the 12th September 2019. DO NOT USE THIS COMPANY SERVICES PLEASE!