Eagleliner has no care for customers

I travelled on one of thier buses from Johannersburg to Capetown on the 3rd of October 2021. And they checked in my luggages ,when I got off only one of my bags was found in the luggage compatment. I went to report this at thier office and they were no help they gave me a customer service number which was nevee picked. I used thier watsapp number and they asked what was on thw bag and told me they didnt find those items on lost and found and from there they blueticked me. All of my clothes were in that bag. I sent an email and even till date I recieved no assistance or reply. Ive been wearing pijams for a week and the bus couldnt care less about my missing luggage nor would they take any responsiblity or atleast communicate with me.