Eagle liners de*****ing platform using paygate and not confirming booking after POP sent

De*****ed after I made online purchase through Busbud app to travel with Eagle liners. I paid through Paygate and POP sent, however no confirmation of booking on the 28th February. Busbud contacted me to request confirmation. I found this odd, and I reached out to all parties involved. Busbud has automated service and couldn't allocate payment made by me. I requested human agent and sent the POP. Eagle liners referred me to WA agent. I sent pOp, but they sent me someone else's booking. I told them that it was not my booking after I repeatedly confirmed the STC number. I requested a refund but no reaction. I had to rebook a different bus ticket with different bus company. I sent information to my bank, but due to the fact that it's an online payment, they can merely investigate. Still no word of Eagle Liners answering my request for a refund.