Eagle liner ****ty service

I booked the bus a day before(01.08.2021) from uitenhage to pretoria and they called to let me know the bus will come earlier at 16:40. The bus didnt arrive, i started calling and they said the i must wait they will call back which they didnt. Then i kept calling and they said the bus passed uitenhage, i have been waiting from 4pm somaks where exactly did it pass since i have been here and there is no bus that passed and they hanged up. I kept calling another consultant told me the bus didnt pass through uitenhage and hanged up. I kept calling and they said the bus was cancelled and told me to get the money from one of their offices i have never been so dissaponted. The service from eagle liner is ****ty.