Eagle Liner the HORROR BUS

I booked the Eagle Liner Bus from Matatiele to JHB for Satarday the 11th of July 2020 for 15:20. On the the day of departure I went to the bus station to catch the bus, but the bus didn't arrive, we waited with other passengers thinking that the bus is just running late but it was not there, No communication whatsoever from their side regarding the situation. We called the useless 087 number that is on their website but also the number wasn't working. After 6pm I decided to back home as it was clear that the bus is not coming, keep in mind that I am staying in rural areas so I aslo had to struggled to get transport going back home. The experience that day was a nightmare. I had to pop up money to booking another bus (CitiLiner) which was departing on the next day ( Sunday), so after I arrived in Midrand I had to drive from midrand to Park Station to claim my refund coz all their tel numbers were not working. At their offices I was told that I must wait for my money for 15 days and that they will deduct a cancelation fee of 20% ( what a joke) actually it was not a joke, I was told it's campany policy to deduct 20‰ in all cancelations, the lady then gave me a number to call their head office to sort the matter out and luckily the number was working (what a shock) after a long fight with the head office using my airtime I was told that they will refund my before end of the week and that they won't deduct the 20% thanks to Sibusiso who was very helpful at the head office. After the trauma I went through with this bus company, i will only book their bus only if I am high, drunk or dead.