EAGLE LINER ****MERS

On the 15th January I bought ticket on line of R500 for my mother since my partner was in Hospital..For my mother to come look after my Child but then she couldn't come and I cancelled it before 24 Hours at 12:30 Saturday and the bus was for Sunday at 14:15 from Mthatha to Cape Town,They refuse to refund me up until today EAGLE LINER TRANSPORT...Ref No:BO8JN66L, Service NO:ET3045