Eagle Liner Maladministration operation

I have a traumatic experience with the bus company first of all my trip from Pretoria to Harrismith my departure from Pretoria was on 28 March 2024 at 06h00 am but there was no bus available waited until 07h30 that was when we were squashed into a bus traveling to park station with passengers to Ladysmith and Standerton. When we arrived at park station we waited for an hour with no bus that can carry us later after an hour we were put in the bus to Ladysmith that was made to stop at Heidelberg for another hour wanting for passengers to be full, my question is this a taxi operating company where the taxi association have to look into because they do not honor departure times and arrival times. on the 31 March 2024 I was departing Harrismith at 15h15 I was there from 14h30 no bus came, and I left at 16h58, the events were as follows the eagle liner customer service WhatsApp service that the bus will be 45 minutes late that was on 15h21 the did not pass then at 16h07 I communicated again the response was the bus just left Montrose that was 16h13. My plea is the department of transport to intervene on the ********* that is happening in that bus line which leave the lower-class citizen of the Country treat in that manner taken advantage of because they do not afford. I ask again because the company operates like a taxi is the taxi association aware in addition are they paying the taxi association fee. I ended up find my was to Pretoria without being assisted by the company. I am also taking this matter on every platform until I'm heard.