Eagle Liner/Intercity I am still waiting for my bus.

<p>On 05/01/2017, I booked a ticket from Louis Trichardt to Johannesburg for our Lodge Chef. He had been working hard over December and we wanted to get him to his family for a well deserved break. I purchased a ticket for him at R450-00, double the normal cost, in order to get him home early. The bus was to leave Louis Trichardt at 22:00 on 05/01/2017. We arrived at the departure point at 21:00 on 05/01/2017. At 22:27, I started making enquiry calls to find out where the bus was, as it had not arrived yet. I was promised that I would be called back in order to be kept up to date with the progress of the bus. This did not happen and after thirty seven phone calls to Eagle Liner/Intercity, I was informed at 00:50 on 06/01/2017, that the bus was still at the Zimbabwe Border. I was told repeatedly that the driver could not be contacted. I enquired as to vehicle tracking on the bus, in order to know if we should wait at the departure point or not. You must realise, that this is all taking place at night and late at night. I eventually took our Chef to Johannesburg with my own transport, and left Louis Trichardt at 00:30 on 06/01/2017. I have subsequentyl sent four emails to the company and as of today, 20/01/2017, still have not had any reply from them. I have tried to stop payment at my bank, but have been unsuccessful. This type of business is bordering on a **** and should be treated as such. There was never any intention to collect the passenger. I have subsequently read other reports on Hellopeter, with the same modus operandi. I would love to get together with these other complainants.</p>