EAGLE LINER I WANT MY MONEY BACK!!!

I had purchased tickets for my mother and daughter on October 2024 for January 2025, because of my mom's health she wasn't eligible to travel so I had to cancel the tickets. It was the 17th of December 2024 when I filled out the refund form, further spoke to one of their representatives on the phone who confirmed that indeed they received my refund form online, the tickets were canceled and my money will be paid within 14 working days. I also sent an email to their *** who also promised that I will receive my money within 14 working days. Considering the Christmas holidays I had rulled out the entire December and I gave them at least until the 10th of January, still my money wasn't refunded. I wrote to their WhatsApp number and spoke to a Tintswalo who told me that my refund was skipped by their system and that my money would be paid no later than the 17th of January. It's the 17th today, a month later after I had canceled the tickets, no communication and they no longer replying to my texts nor answering the phone calls. EAGLE LINER I want my money!!!