Eagle Liner - Horrible Trip

I don't know if this platform is effective enough to can expose the horrible bus trip I had with Eagle Liner but will try anyway. I'm registering this complaint because I written numerous emails up to 14 ( close to a month) to their customer service desk. I only received two machine generated flimsy responses. No one has made an attempt to call or even understand my frustration. They have no regard for their commuters.

My trip started in King Williams Town - Sunday the 9th @ 18h00's to Joburg with no issues. Just before we reached Queenstown I felt very sick and need a bathroom urgently. I waited until we got to Queenstown, disembarked and went to help myself. I felt much better afterwards then reached out for my bus and it was gone😭.Bus driver didn't bother to take a roll call!

I was left frustrated asking for a lift to Joburg from other bus services with no luck. I stood there thinking what my next step should be when an Intercity bus appeared. Guy from Eldos Coach spoke to them and they gladly welcomed me. Remember, my bags were now sitting in the other bus which worried me sick. The InterCity guys tried the whole night to get hold of the Eagle Liner bus driver with no luck. When we got to Joburg he was called and unfortunately decided to be rude and didn't tell us what happened to my bags.

On his own, the driver decided to drop off my bags in what I think is lost control. No apologies for leaving me behind and didn't care to communicate where he left my luggage. I don't recommend any to use this bus service. They're unreliable and doggy.