Eagle Liner Endangered a Passenger’s Life – Gross Negligence & Total Disregard for Human Safety

I am sharing this experience to warn the public about Eagle Liner’s disturbing lack of responsibility, organisation, and concern for passenger safety.

I booked a bus for my cousin scheduled to depart at 10:00 AM on 20 December 2025. What followed was not a delay — it was gross negligence.

Instead of being transported by the actual bus, my cousin was placed into private transport from Park Station and then abandoned in Heidelberg for hours. He was left standing in extreme heat, with no transport, no assistance, and no communication from Eagle Liner.

By 15:15, I received a call from another passenger — not Eagle Liner staff — informing me that my cousin had collapsed. I have photographic evidence of him lying unconscious on the ground and bleeding, caused by prolonged exposure to the sun and complete neglect. At that time, he should have already been nearing home, not collapsed due to abandonment.

What is even more alarming is Eagle Liner’s reaction — or lack thereof. The company’s initial response was to place him on the next bus immediately without any medical checks, as if his collapse was irrelevant. It was only after a fellow passenger insisted that he was taken for medical assessment via Uber — something Eagle Liner should have arranged immediately.

After this ordeal, he was once again left at the same pickup point and only boarded a bus at 9:00 PM — 11 hours after the original 10:00 AM departure time.

This experience exposed Eagle Liner as a company that: • Shows no duty of care toward passengers • Treats human health as an inconvenience • Is disorganised, ***********, and reckless • Cannot be trusted with people’s time, safety, or dignity

This was not just poor service — it was dangerous. A passenger collapsed and required medical attention due to Eagle Liner’s actions and inaction.

I will be pursuing this matter further, but for now, I urge the public to think twice before trusting Eagle Liner with your life or that of your loved ones.

This company should be held accountable.

— Qophelo Ndwandwe