Eagle liner delays

Eagle Liners survice are terrable. people got on at 18:00 yesterday in Johannesburg to Cape Town at 1 on chrismasday the bus got stuck before Bloemfontein and only depature ********** its pass 16:00 now and they are only on the way to woshester. How do they think muat the passangers get to their homes if the taxis stop driving at 18:30. Eagle Liner went from bad to worst. Do they even check their busses before leaving the depot.