Eagle Liner Customer Care Helpless

On the 29th November 2018 we booked the Eagle Liner bus for the 30th November 2018, from Matatiele to Pretoria; to our disappointment the bus never showed up. We called their "customer care" line repeatedly that day and the following day and the rest of the week, and they kept asking for our ticket numbers, two (2) tickets which cost R400 each; and the call attendant told us the same thing every time we called, that they are looking into it & they will get back to us, to this day (almost five months now) they are still getting back to us. All we wanted by now was our refund. Now I'm sitting hers thinking, how many people experience these things and their money disappears like that, no one accountable nor willing to refund; this is injustice. I am not sure if the top management knows or pay attention to these things. I sent an e-mail to them, even a WhatsApp massage with attached tickets, coupled with countless calls. To this day, no response, not even a hello, "we received your email..." This is not right.