Eagle Liner Bad Service

I was traveling on the Eagle Liner bus from Humansdorp en route to Cape Town on the 31 of December 2018, the morning of the accident that took place. I was told that I can contact customer care to get a refund on my bus ticket which I have. I was then asked to send them an email with the necessary documentation to prove that I was on that specific bus which I did on more than one occasion. This all took place last week and since then I have been calling and no one answers the phones. Still waiting for a response on my refund.