Eagle Liner bad customer service

I booked a bus ticket on the 31st of December from Bloemfontein to Johannesburg. The bus was supposed to leave at 22:25 pm after sitting for over 40 minutes I went to as the consultants how far is the bus and what is the delay. The consultants then said the bus will be one hour 30 minutes delayed.i then called the customer service and ask if they can change my departure to another day as am travelling with a child and I can't sit at and wait for that long as my child had a fever.The agent I spoke to said her name is Almar,however when she spoke to the consultant at tourism centre she introduced herself as Dineo.i was told that they can't give me a different date and am going to have to wait for the bus or else I won't get back my money. I then asked to speak to manager,the manager's name was Simphiwe who was very rude.i asked him to help me get a different date as the bus is going to be hour and half one late and my child is not feeling well. the manager told me that am going to have to wait for the bus and if I leave they won't be able to help me as it's not there fault that the bus is delayed.he asked me don't I know there are road stops and road works hence the bus is delayed and why am I the only person complaining and the can only give me another date of the bus was delayed by 3-5 hours or I should take my child to the doctor and come back the following day with a doctor's note,so I told him they are unconvincing me why should I spend money and go to the doctor . Three hours later and the bus comes and the bus was full there was no space ,two more buses came and they were full .standing in the raining waiting for them to check if they can fit us in.we went back inside the station ,I called the manager and told him we have been waiting for more then three hours and when the buses came they were all full,I then asked again for another date since the buses were full and three hours past and the manager said they will not give me another date I must wait for another bus to come.on the 31 St at 1:40am they put me in another bus called city liner ,which was not the bus I book or the date I booked to leave .I would like hello Peter to help me